Shipping Policy

Last Updated: September 8, 2026

Thank you for shopping with Yornarkment. We understand that receiving your order on time is an important part of your shopping experience. This Shipping Policy explains how we prepare, dispatch, track, and deliver orders, as well as what to do if a shipment is delayed or encounters a delivery issue.

1. Order Processing

After an order is successfully placed, our fulfillment team begins preparing it for shipment.

Most orders require approximately 3 business days for processing. During this period, we may verify order information, prepare your jewelry or other items, package the shipment, and transfer it to the applicable shipping carrier.

Orders submitted on weekends or public holidays will generally begin processing on the next available business day.

Please note that processing time is separate from the estimated shipping time.

2. Estimated Delivery Time & Shipping Cost

Once your order has been dispatched, estimated delivery normally takes approximately:

10–20 business days

We currently charge a standard flat shipping fee of:

$5.99 USD

for eligible worldwide destinations.

Actual delivery times may vary depending on your country, local carrier network, customs processing, seasonal demand, and other circumstances outside our control.

3. Unexpected Shipping Delays

Although we work with shipping partners to deliver orders as efficiently as possible, delays may occasionally occur.

Possible causes include:

• Customs inspections

• Carrier congestion

• Weather conditions

• Transportation disruptions

• Local delivery delays

• Holiday periods

• International transit issues

• Other events outside our reasonable control

Delivery estimates should therefore be viewed as approximate timeframes rather than guaranteed arrival dates.

4. Tracking Your Shipment

Once your order has been dispatched, we will send a Shipping Confirmation Email containing your tracking information.

You may use the tracking number provided to follow the progress of your shipment through the applicable carrier or a universal tracking service such as:

17TRACK

Tracking information may not appear immediately after shipment.

Please allow approximately 24–72 hours, and in some cases a little longer, for the carrier's system to display the first tracking update.

5. Why Did I Receive Only Part of My Order?

Orders containing multiple products may occasionally arrive in more than one package.

This may occur when items are:

• Fulfilled from different facilities

• Available at different locations

• Dispatched separately to avoid unnecessary delays

If your order is divided into multiple shipments, each package may have its own tracking number.

You should receive separate shipping confirmation information for each shipment where applicable.

Receiving one package does not necessarily mean that the remaining items are missing.

6. Changing an Order Before Shipment

Requests to modify an order are highly time-sensitive.

If you need to correct your:

• Shipping address

• Recipient name

• Phone number

• Jewelry size

• Style

• Finish

• Quantity

• Other order details

please contact us as soon as possible, preferably within 12 hours of placing your order.

Email us at:

support@yornarkment.com

Please include:

• Your Order Number

• Your Order Email

• A clear description of the change you are requesting

Our fulfillment process moves quickly, and once an order has entered processing or been handed to the carrier, we may no longer be able to make changes.

We will make reasonable efforts to assist, but requested modifications cannot be guaranteed.

7. Missed Delivery Attempts

If the carrier attempts delivery while no one is available to receive the package, the shipment may be:

• Left in a secure location

• Held at a local post office

• Transferred to a pickup point

• Scheduled for another delivery attempt

The exact procedure depends on your local shipping provider.

If a delivery attempt is missed, we recommend contacting the local carrier first using your tracking number.

If you are unable to resolve the issue with the carrier, you may contact our customer support team for assistance.

Please note that we are generally unable to accept responsibility for shipments returned because of:

• An incorrect or incomplete address

• Failure to collect the shipment

• Repeated unsuccessful delivery attempts

• Incorrect contact information supplied by the customer

8. What If My Tracking Stops Updating?

International packages do not always receive a tracking scan at every stage of their journey.

Temporary gaps between updates are normal, particularly when a shipment is:

• Traveling between countries

• Going through customs

• Moving between shipping partners

• Waiting for a local carrier scan

If the most recent tracking update occurred within the last 7 days, the shipment may still be moving normally through the delivery network.

If your tracking has shown no new movement for more than 7 days, please contact:

support@yornarkment.com

Include your Order Number and Order Email so we can review the shipment and assist you.

9. Lost Packages

We understand how concerning it can be when a shipment appears to be lost.

If you contact us regarding a package that has stopped moving or cannot be located, we may work with the applicable shipping carrier to investigate the shipment status.

Confirmed Lost in Transit

If the shipping carrier confirms that the package was lost while in transit, we may provide a replacement shipment at no additional product cost.

Packages Marked as Delivered

If tracking confirms that the package was successfully delivered to the shipping address provided at checkout, the shipment will generally be considered delivered.

If you cannot locate a package marked “Delivered,” we recommend checking:

• Around your property

• With household members

• With neighbors

• With building management or reception

• With your local delivery carrier

Yornarkment is generally not responsible for packages that are lost, misplaced, or stolen after the carrier has confirmed successful delivery.

10. Shipping Destinations and Fulfillment Locations

Where We Deliver

We offer shipping to many destinations worldwide.

In the uncommon event that we are unable to ship to your location, we will contact you using the information associated with your order.

Where Orders May Ship From

We work with a network of fulfillment facilities, logistics partners, and manufacturers.

Orders may be processed or shipped from facilities located in regions including:

• The United States

• Canada

• Australia

• Europe

• Other international fulfillment locations

To improve availability, delivery efficiency, and pricing, certain products may also be shipped directly from one of our approved manufacturing or fulfillment partners.

The shipping origin of an individual order does not necessarily reflect the business address of Yornarkment.

11. Customs, Duties & Import Charges

For international shipments, customs authorities in the destination country may impose:

• Import duties

• Customs charges

• VAT

• Local taxes

• Brokerage fees

• Other government-imposed charges

Unless otherwise stated at checkout or required by applicable law, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Yornarkment does not control the amount of customs or import charges imposed by local authorities.

We recommend contacting your local customs office if you need information about possible charges before placing an order.

12. Address Responsibility

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review:

• Street address

• Apartment or unit number

• City

• State or province

• Postal or ZIP code

• Country

• Recipient name

• Phone number

We are generally not responsible for packages that are delayed, misdelivered, returned, or lost because incorrect or incomplete shipping information was provided at checkout.

If you discover an address error, contact us immediately at support@yornarkment.com.

We cannot guarantee address corrections after fulfillment has started.

13. Delivery Estimates

All shipping and delivery timeframes provided on our website are estimates only.

They are not guaranteed delivery dates.

Yornarkment is not responsible for delays resulting from circumstances outside our reasonable control, including:

• Customs procedures

• Carrier delays

• Weather

• Postal disruptions

• Government actions

• Transportation interruptions

• Peak shopping periods

• Force majeure events

• Other external circumstances

We will nevertheless make reasonable efforts to assist customers with legitimate shipping concerns.

14. Delivered Shipments

When carrier tracking confirms successful delivery to the address provided by the customer, the order will generally be considered fulfilled and delivered.

After confirmed delivery, Yornarkment cannot guarantee recovery or replacement of packages that are subsequently:

• Stolen

• Misplaced

• Removed from the delivery location

• Lost after being accepted by another person at the address

Customers should use a secure delivery location whenever possible.

15. Contact Us

If you have a question about shipping, tracking, delivery, or an order that appears delayed, please contact our customer support team.

For faster assistance, please include your Order Number and the Email Address used to place the order.

Email: support@yornarkment.com
Phone: +1 (424) 356-1732
Website: yornarkment.com

Customer Service: Yornarkment

Company: Placed (Hong Kong) Limited

Business Address:
NO. 142, SZE TSZ ROAD,
TONG KUNG LENG, SHEUNG SHUI,
N.T., HONG KONG

We aim to respond to customer inquiries within 24–48 hours.