FAQ
Frequently Asked Questions (FAQ)
This page provides answers to common customer inquiries. If your question is not addressed below, please contact our support team at support@yornarkment.com.
For questions regarding a specific order, please include your Order Number and Order Email so our team can assist you more efficiently.
Ordering & Payments
Q: How do I apply a discount code?
A: To apply your discount code during checkout using either PayPal or a credit/debit card, please follow the steps below:
Select the jewelry piece you wish to purchase and click “Add to Cart.”
Proceed to checkout from your shopping cart.
On mobile: Tap “Show order summary,” then enter your discount code in the discount code field.
On desktop: Enter your discount code in the designated field on the right side of the checkout page.
Once the code has been applied successfully, continue with your preferred payment method.
Please make sure your discount code is entered correctly before completing your purchase, as discount codes generally cannot be applied after an order has been placed.
Q: What payment methods do you accept?
A: We accept a range of secure payment methods, including:
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PayPal
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Visa
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MasterCard
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American Express
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Diner’s Club
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Most major debit and credit cards
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Apple Pay
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Google Pay
Available payment methods may vary depending on your location and will be displayed during checkout.
Q: What currency are transactions processed in?
A: All transactions on Yornarkment are processed in United States Dollars (USD).
If your payment method uses another currency, your bank or payment provider may apply currency conversion rates or additional fees.
Yornarkment is not responsible for fees charged by your bank, card issuer, PayPal, or other payment provider.
Q: How much is the shipping fee?
A: Our standard shipping rate is $5.99 USD for worldwide delivery.
The final shipping cost may vary depending on your location and any active promotions.
The exact shipping fee will be calculated and displayed at checkout before payment.
Shipping & Delivery
Q: Do you offer international shipping?
A: Yes, we offer international shipping to many destinations worldwide.
Yornarkment works with a network of fulfillment and logistics partners to help deliver orders efficiently to customers in different regions.
Orders may be dispatched from different facilities depending on product availability and destination.
Q: How long does shipping take?
A: Estimated delivery time is generally 10–20 business days after your order has been processed and shipped.
Please note that delivery times are estimates only and may be affected by:
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Carrier delays
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Customs processing
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Weather conditions
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Holidays
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High-volume shopping periods
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Incorrect or incomplete shipping information
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Other circumstances outside our control
Q: How can I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking number to monitor your shipment through the carrier’s tracking website or a universal tracking platform such as 17TRACK.
Q: Why isn’t my tracking information updating?
A: Please allow approximately 24–48 hours after shipment for tracking systems to begin displaying updates.
It is also normal for tracking information to temporarily stop updating while a package is:
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Moving between carrier facilities
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Passing through customs
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Being transferred between international shipping partners
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Waiting for the next local delivery scan
If your tracking has not updated for an extended period, please contact us at support@yornarkment.com.
Q: I only received part of my order. Why?
A: If you ordered multiple jewelry pieces, your order may occasionally be shipped in separate packages.
This can happen when items are fulfilled from different locations or become available at different times.
Each shipment may receive its own tracking number. If your order is split into multiple packages, tracking details will be sent to you by email.
Order Modifications & Cancellations
Q: Can I change my shipping address, name, or phone number?
A: Order modifications are extremely time-sensitive.
Please contact us immediately at support@yornarkment.com.
Include:
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Your Order Number
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Your Order Email
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Your full corrected shipping information
We will make every reasonable effort to update your order if it has not yet entered the shipping process.
Once an order has been dispatched, we may no longer be able to modify the shipping information.
Q: Can I change the jewelry in my order, such as size, style, finish, or quantity?
A: Please contact us as soon as possible at support@yornarkment.com.
Include:
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Your Order Number
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Your Order Email
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The item currently ordered
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The exact size, style, finish, or quantity you would like instead
We can only accommodate changes if your order has not yet entered the fulfillment process.
Once fulfillment has begun, changes may no longer be possible.
Q: Can I cancel my order?
A: An order may only be canceled if it has not yet been processed or dispatched.
Please contact us as soon as possible at support@yornarkment.com with your:
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Order Number
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Order Email
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Cancellation request
Please note that once an order has shipped, it cannot be canceled.
After delivery, you may refer to our Return & Refund Policy to determine whether your order is eligible for return.
Post-Delivery Issues
Q: My jewelry arrived damaged. What should I do?
A: If your order arrives damaged, please contact us as soon as possible at support@yornarkment.com.
Please include:
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Your Order Number
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Your Order Email
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Clear photos or a video showing the damaged jewelry
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A photo of the shipping label
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A photo of the outer packaging, if available
Our customer support team will review the information and work with you toward an appropriate solution.
Q: What if I believe my jewelry has a quality issue or defect?
A: If you believe your item has a quality issue or manufacturing defect, please email support@yornarkment.com.
Please include:
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Your Order Number
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Your Order Email
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A clear description of the issue
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Photos or a video clearly showing the problem
For jewelry, helpful photos may include close-up images of:
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Clasps
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Chains
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Stones
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Settings
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Plating or finish
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Fasteners
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Other affected areas
We will review your case and assist you as quickly as possible.
Q: I received the wrong jewelry piece or something is missing. What should I do?
A: If you received the wrong item or part of your order is missing, please contact us at support@yornarkment.com.
Please include:
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Your Order Number
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Your Order Email
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A photo of the item received, if applicable
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A list of any missing items
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A photo of the shipping label
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A photo of the package, if available
Our team will review the information and help resolve the issue.
Returns & Refunds
Q: What is your return policy?
A: Yornarkment offers a 30-day return policy.
You have 30 days from the date you receive your item to request a return.
To qualify for a return, jewelry must generally:
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Be unused and unworn
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Be in the same condition in which it was received
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Include the original packaging
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Include any original tags, cards, pouches, boxes, or accessories supplied with the item
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Be accompanied by proof of purchase
Items returned without prior authorization may not be accepted.
Certain personalized, customized, hygiene-sensitive, final-sale, or clearance items may not be eligible for return.
Please review our full Return & Refund Policy for additional details.
Q: How do I start a return?
A: To request a return, please contact us at support@yornarkment.com.
Please include:
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Your Order Number
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Your Order Email
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The jewelry item you wish to return
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The reason for your return request
If your return is approved, we will provide return instructions and the appropriate return address.
Where applicable, additional return shipping instructions may also be provided.
Please do not send your return without contacting us first.
Q: Do you offer exchanges?
A: We do not currently offer direct exchanges.
If you would like a different size, style, or design, the fastest option is generally to:
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Request a return for the original item.
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Place a new order for the jewelry you prefer.
This helps prevent delays caused by inventory availability.
Q: When will I receive my refund?
A: Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that banks, credit card companies, PayPal, and other payment providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@yornarkment.com.
Jewelry Care
Q: How should I care for my jewelry?
A: Proper care can help preserve the appearance of your jewelry.
We generally recommend:
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Keeping jewelry away from water when possible
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Avoiding direct contact with perfume, lotion, hairspray, and household chemicals
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Removing jewelry before swimming, showering, exercising, or sleeping
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Storing pieces separately in a dry place
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Gently wiping jewelry with a soft, dry cloth after wearing
Specific care instructions may vary depending on the materials used in each piece.
Q: Can I wear my jewelry in the shower or while swimming?
A: We generally recommend removing jewelry before showering, bathing, swimming, or entering pools, hot tubs, or saltwater.
Frequent exposure to water, chlorine, salt, soaps, and other chemicals can affect the appearance and finish of some jewelry over time.
Q: How should I store my jewelry?
A: For best results, store jewelry in a cool, dry place away from direct sunlight and moisture.
Keeping each piece in a separate pouch, compartment, or jewelry box can also help reduce scratching and tangling.
Account & Communication
Q: I didn’t receive an order confirmation email. What should I do?
A: Please check your spam, junk, or promotions folder first.
If you still cannot find the confirmation email, please contact us at support@yornarkment.com.
Include:
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The name used when placing the order
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The email address you believe you used at checkout
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Any other order details available
Our team will help locate your order and resend your confirmation where possible.
Q: I haven’t received my tracking number yet. What should I do?
A: Tracking numbers are typically sent after an order has been processed and shipped.
Please allow approximately 1–2 business days after shipment for tracking details to become available.
If you believe your order should already have shipped, please check your spam or junk folder before contacting our customer support team.
Q: How can I contact Yornarkment?
A: You can contact our customer support team using the information below:
Email: support@yornarkment.com
Phone: +1 (424) 356-1732
Website: yornarkment.com
Customer Service: Yornarkment
Response Time: We aim to respond to customer inquiries within 24–48 hours.
Company: Placed (Hong Kong) Limited
Company Address:
NO. 142, SZE TSZ ROAD,TONG KUNG LENG, SHEUNG SHUI,
N.T., HONG KONG