Return & Refund Policy

At Yornarkment, we are dedicated to providing high-quality products designed to deliver value, convenience, and satisfaction to our customers. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with a straightforward return and refund process.

1. Return Eligibility & Timeframe

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition as received.

  • All original packaging, tags, and accessories must be included.

  • Proof of purchase, such as an order confirmation or receipt, is required.

Footwear Specifics

For footwear products:

  • Shoes must be tried on indoors on a carpeted surface to prevent scuffing the soles.

  • Returns with visible wear, scuff marks on the soles, or debris will not be accepted and may be sent back to you at your expense.

  • The original shoe box must be included and in good condition. Please do not attach shipping labels directly to the shoe box.

2. How to Start a Return

To initiate a return, please contact our customer support team:

Email: support@yornarkment.com
Phone: +1 (424) 356-1732
Website: yornarkment.com

If your return request is approved:

  • We will provide return instructions and, where applicable, a return shipping label.

  • You will receive detailed instructions on how and where to send your package.

Important:
Items sent back without prior authorization will not be accepted.

3. Damages, Defects & Incorrect Items

Please inspect your order as soon as it arrives.

If your item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Email: support@yornarkment.com
Phone: +1 (424) 356-1732

To help us resolve the issue efficiently, we may ask you to provide your order number and photos or videos showing the problem.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom or personalized products.

  • Personal care or hygiene-related items once opened or used.

  • Original shipping fees paid at checkout.

We also do not accept returns for:

  • Final sale or clearance items where clearly stated at the time of purchase.

  • Gift cards.

If you are unsure whether your item qualifies for a return, please contact us before submitting a request.

5. Exchanges

We do not currently offer direct exchanges.

The fastest way to receive a replacement item is to:

  1. Request and complete a return for the original item, once approved.

  2. Place a new order separately for the item you would like.

This helps ensure faster processing and delivery.

6. European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.

Returned items must:

  • Be unused and in their original condition.

  • Include original packaging and tags.

  • Be accompanied by proof of purchase.

This section does not limit any additional rights you may have under applicable local consumer protection laws.

7. Refunds

Once we receive and inspect your return:

  • We will notify you whether your refund has been approved or rejected.

  • Approved refunds will be issued to your original payment method within 10 business days.

Please note:

  • Your bank, credit card provider, or payment processor may require additional time to process and post the refund.

  • If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@yornarkment.com.

8. Refused Shipments & Dispute Resolution

If you wish to cancel an order, request a refund, or report an issue with your purchase, please contact us as soon as possible:

Email: support@yornarkment.com
Phone: +1 (424) 356-1732

We encourage customers to contact us directly before initiating a payment dispute or chargeback so that we have an opportunity to review and resolve the matter promptly.

We are committed to handling legitimate customer concerns fairly and efficiently.

9. Late or Missing Refunds

If you have not received an approved refund yet:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider, as posting times may vary.

  3. Contact your bank for additional information.

If you have completed these steps and still have not received your refund, please contact us:

Email: support@yornarkment.com
Phone: +1 (424) 356-1732

10. Return Address & Customer Support

Please contact us before returning any product so that we can provide you with the appropriate return warehouse address and return instructions for your region.

Customer Support: Yornarkment
Website: yornarkment.com
Email: support@yornarkment.com
Phone: +1 (424) 356-1732

Company: Placed (Hong Kong) Limited
Company Address:
NO. 142, SZE TSZ ROAD,TONG KUNG LENG, SHEUNG SHUI,
N.T., HONG KONG

Response Time: We aim to respond to customer inquiries within 24–48 hours.

Important:
Please do not send returns directly to the company address listed above unless our customer support team specifically instructs you to do so. Returns may be processed through a different warehouse depending on your location and the product being returned.

If you have any questions regarding this Return & Refund Policy, please contact us at support@yornarkment.com.